Common questions, answered.
Orders & Shipping
How long does delivery take?
Delivery times vary depending on the product and your location. We ship across Australia and New Zealand.
How do I track my order?
You’ll receive an email confirmation once your order has been processed. If you have questions about your order status, contact us with your order number.
Do you ship internationally?
We currently ship within Australia and New Zealand only.
Will my items arrive in one package?
Orders with multiple items may arrive in separate deliveries, since items can ship from different warehouses.
Returns & Exchanges
What is your returns policy?
See our full Refund and Returns Policy, including what to do if an item arrives faulty, damaged or is not what you ordered. Change-of-mind returns depend on the item and its supplier, so please contact us first.
My order arrived damaged, or I received the wrong item
Contact us with your order number and a photo of the item, and we’ll sort it out.