Last updated: 29 September 2026
1. About us
theonlineretailer.com.au (“The Online Retailer”, “we”, “us”, “our”) is operated by Kyle Aidan Tudor, trading as The Online Retailer, ABN 17 104 423 373, a sole trader of 14 Hehir Street, Belmont WA 6104. Email: [email protected].
These terms apply when you use this website and when you buy from us. Our Refund and Returns Policy, Shipping Policy and Privacy Policy form part of these terms.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or, if you are in New Zealand, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, that cannot lawfully be excluded, restricted or modified.
2. How we sell
We are an online retailer. We do not hold stock ourselves: when you order, the goods are sent to you directly from the warehouses of independent suppliers we buy from. Most items ship from warehouses in Australia; where an item ships from an overseas warehouse, the product page tells you. You buy from us, and we remain responsible to you for the goods and for your consumer rights.
3. Who can buy
We sell to customers with a delivery address in Australia or New Zealand. You must be at least 18 years old to place an order. Some products (such as adult products) are only sold to people aged 18 or over, and we may ask you to confirm your age. Please give accurate name, contact, billing and delivery details.
4. Product information
Descriptions, specifications and photos are based on information from manufacturers and suppliers. Some product descriptions and some lifestyle photos on this website are written or created with the help of artificial-intelligence tools using that information; lifestyle photos show a product in a setting and may include props that are not included. The specifications and “what’s included” details on the product page describe what you receive. Colours can look slightly different on different screens. If an item does not match its description, you have the remedies in our Refund and Returns Policy.
5. Pricing and GST
- Prices are in Australian dollars (AUD). For delivery within Australia, prices and delivery charges include GST. The price shown is the price you pay for the item. Delivery is calculated for your postcode and shown at checkout, together with the total, before you pay. We do not add card surcharges or other fees at the end of checkout.
- Tax invoices. For Australian orders, the receipt we email when payment is taken is a tax invoice: it shows our ABN, the date, the items and the GST included. You can also view and print it from My Account (or from the link in your order email if you checked out as a guest). If you are buying for a business and need your business name or ABN on the tax invoice, email us with your order number and we will send one.
- Refunds and GST. When we refund an Australian order in full or in part, the refund includes the GST you paid on the refunded amount, and we email you an adjustment note showing the amount and GST refunded.
- New Zealand. Orders delivered to New Zealand are exported from Australia, so prices for New Zealand exclude Australian GST and no Australian GST is charged. New Zealand GST is charged only while we are registered for it with Inland Revenue: then orders valued at NZ$1,000 or less (including delivery) include NZ GST at 15%, shown on the receipt with our NZ GST number, and NZ GST-registered businesses that give their NZ GST number at checkout are not charged it. Otherwise the receipt shows “GST-free export — no GST charged”. For orders valued over NZ$1,000, New Zealand Customs will collect GST and any duty on delivery, which are payable by you (see our Shipping Policy).
- Sale prices and comparisons. A sale price applies for the period shown. When we show a previous (“was”) price, it is the price at which the item was genuinely offered on this website for at least 28 days immediately before the sale. When we show a recommended retail price, it is the price recommended by the supplier or manufacturer and is labelled as such; it is not a claim that the item has been sold at that price.
- Price errors. If a price is clearly wrong because of a system or supplier error, we will contact you before dispatch and you can choose to buy at the correct price or cancel for a full refund.
6. Payment
Payment is taken when you place your order (or, where the order screen says so, authorised then and taken once stock is confirmed). Card payments are processed by our payment provider, CyberSource (a Visa company). We never see or store your full card number. We may decline or cancel an order before dispatch if we reasonably suspect fraud or misuse of a card; if we do, we refund any amount taken in full.
7. Orders and our contract with you
When you place an order you make an offer to buy. We accept it, and a contract is formed, when we email you your order confirmation and receipt. We check stock before taking payment, but supplier stock can change quickly. If, after accepting your order, we cannot supply an item, we tell you promptly and refund everything you paid for that item, including its delivery charge. We never substitute a different item without your agreement.
We may also decline or cancel an order before dispatch if the delivery address is outside our delivery area or an item cannot lawfully be sold to you; in that case you receive a full refund.
8. Delivery, ownership and risk
Delivery areas, charges and estimated times are set out in our Shipping Policy. Delivery times are estimates, not guarantees, and an order may arrive in more than one parcel. Ownership of the goods passes to you when we receive full payment. The goods remain our responsibility until they are delivered to the address you gave us.
9. Cancellations, returns and refunds
You can ask us to cancel any item that has not yet been dispatched and we refund you in full. Faulty, damaged and incorrect items, and change of mind, are covered by our Refund and Returns Policy.
10. Our responsibility to you
We are responsible for the consumer guarantees and other rights that the law gives you and that cannot be excluded. Apart from those rights, and only to the extent the law allows:
- we are not responsible for loss that was not reasonably foreseeable when you placed your order, or that is caused by events outside our reasonable control; and
- for goods that are not of a kind ordinarily bought for personal, domestic or household use or consumption, our liability for a failure to comply with a consumer guarantee is limited to replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.
11. Our AI shopping assistant and automated replies
The “Ask us” chat on our website and some replies to simple email questions (for example, “where is my order?”) are produced automatically by an artificial-intelligence assistant. It can help with orders, tracking, delivery and store questions, but it can make mistakes. Please do not share card numbers or passwords with it. If an automated answer conflicts with a product page or these terms, the product page and these terms apply; you can ask for a person at any time. Using the assistant does not change your rights. How we handle the information involved is explained in our Privacy Policy.
12. Your account and use of this website
You can check out as a guest or create an account. Keep your password private and tell us straight away if you think someone else has used your account. You must not misuse this website, including by trying to gain unauthorised access to it, overloading it, copying its content in bulk, or using it for anything unlawful. We may suspend an account that is used fraudulently or abusively. The content of this website (text, images, video and design) belongs to us or our suppliers and licensors and may not be copied for commercial use without permission. Links to other websites are provided for convenience only.
13. Marketing emails
We only send marketing emails (such as offers, new arrivals, reminders about items left in your cart and review requests) if you have agreed to receive them. Every marketing email identifies us and contains an unsubscribe link, and we act on unsubscribe requests promptly (and in any case within five business days). Emails about your orders, deliveries, refunds and account are not marketing and are still sent.
14. Complaints and disputes
If something has gone wrong, please contact us first at [email protected]. We acknowledge complaints within 2 business days and aim to resolve them within 10 business days; if we need longer, we tell you why and when to expect an answer. If you are not satisfied, you can contact the ACCC (accc.gov.au) or your state or territory consumer protection agency (in Western Australia: Consumer Protection, consumerprotection.wa.gov.au). In New Zealand you can contact the Commerce Commission (comcom.govt.nz) or apply to the Disputes Tribunal (disputestribunal.govt.nz).
15. Changes to these terms
We may update these terms from time to time, for example when the law or our services change. The version published when you place an order applies to that order. The date at the top of this page shows when the terms were last updated.
16. Governing law
These terms are governed by the laws of Western Australia and the Commonwealth of Australia. If you are a consumer elsewhere in Australia or in New Zealand, you keep the protection of the consumer laws that apply where you live.
17. Contact us
Kyle Aidan Tudor, trading as The Online Retailer
ABN 17 104 423 373
14 Hehir Street
Belmont WA 6104
Email: [email protected]